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Frequently asked questions

What if my child is not a good swimmer?


All participants in our yoth programs are assessed for their swimming ability on their first day of their session. Based on that assessment, they are assigned to an area of the pool with an appropriate level of supervision and guidance. Our groups range from “non-swimmer” to “advanced,” and special areas of the pool and dedicated staff are set up for each group.




Who is watching my child?


Enthusiastic, well-trained staff and volunteers develop and operate our highquality programs. All staff members are at least 18 years old.  Each staff member undergoes an extensive application, interview and screening process.  All staff members are First Aid (including Epi Pen), CPR and AED certified. All staff members are trained in child development, emergency and safety procedures, bullying prevention, group management, team building and more.  Many staff members are community or parent volunteers.




What are the sign-in and sign-out procedures?


Please see the Parent Information Guide for specific instructions.  For safety purposes, all campers must be signed in by an adult when dropped off at Club Aqua.  When picking up your child, please bring a photo ID, as staff will check your identity against the list of persons you authorize to pick up your child.  Children must be signed out by an authorized adult




What if I need someone who is not on my authorized list to pick up my child?


We understand that circumstances arise when you need to add someone to the authorized list unexpectedly. You can add that person to the list on the day you drop your child off.  You can also call us and add names to the list after it is verified that you are authorized to do so.




What happens if my child gets sick or injured?


Club Aqua staff contacts the parent or guardian to pick up their child in case of illness.  Parents or guardians are expected to pick up the child in a timely manner.  Minor injuries are handled onsite, following parent or guardian directions as listed on the Health History form.  Parents or guardians are informed before their child receives medical assistance.  In life-threatening situations, emergency medical services will be notified before parents or guardians.




What if my child needs to take medication during the program?


Prescription medication must be prescribed by a doctor and be in its original prescription container with the child's name.  No over-the-counter medication is provided. If your child takes over-thecounter medication, please provide the medication in its original package, along with written instructions for administration.  Please fill out a Medication Release Form. We need written instructions and documentation of quantity and time to administer, as well as any other directions.




When and what do participants eat?


Children bring their own sack lunches and beverages each day, lunches can be purchased for an additional $10 per day.  Send non-perishable foods; no refrigeration is available.  You may wish to send an additional item for snack time if your child's dietary needs are significant.  Indicate special dietary needs on the Health History form.  Our daily schedules are very flexible and vary depending on the activities planned for your child's program. The typical timeframe for lunch is approximately 30 minutes between the hours of 11 a.m. and 1 p.m. If a session's schedule dictates a late lunch, children will have time to get a snack from their lunches earlier in the day.




What if I am late picking up my child?


Children not picked up at the end of the camp day will be supervised by our staff. A fee of $1 per minute will be charged fifteen minutes after camp ends. For example, if camp ends at 3:00 p.m., and if a child is picked up at 3:25 p.m., there will be a charge of $10. Every attempt will be made to contact parents or a listed authorized pick-up. If by 4:30 p.m. all contacts are not reachable, and the child has not been picked up, Child Protective Services will be contacted. A late fee will be assessed starting at 3:45 p.m. according to our clock.




Does day camp have a lost-and-found?


A lost-and-found will be maintained at Belmont Skatepark. Items left there at the end of each session may be donated every other Friday.  Club Aqua and Belmont Park is not responsible for children possessions that are lost or stolen. The best way to prevent loss of property is to leave valuables at home




What is required to attend a youth program at Club Aqua?


All participants must be registered online Health forms must be completed prior to camp arrival Three required documents must be upoaded within one year of attending at the parents expense: 1. Doctor Physical completed within one year or attending camp at parent expense 2. Immunization Record 3. Medical Insurance Card




What is your cancellation policy?


Cancellations received 14 days or more prior to the first day of your first session will receive a 90% refund. Cancellations received less than 14 days prior to the first day of session will be given a credit towards a future week.




Does my child have to have a certian skill level to attend Club Aqua?


Club Aqua welcomes all! Each session we get all ability levels from beginner to advanced. We evaluate particiapants' ability upon arrival to place them into groups or "cohorts" of the same ability. This allows children in the same group to learn and work on the same or similar skills.